Refund policy

Return Policy Returns and Exchanges You may request a return or exchange within 14 days of receiving your bag. Please contact Beach Cool before returning any item so that we can arrange the return process. In the case of a return or exchange where the bag is in good condition (i.e., it has no defects), the customer is responsible for the return shipping costs. Defective Products If your bag is defective, please contact us with your order details, a description of the issue, and/or photographs of the defect. To request a return or exchange, please email info@beachcooleg.com or call +201064613105. We will review the issue and confirm the next steps, as well as any arrangements for the return or exchange.